1. Introduction

Flowget ("we", "our", or "us") is dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, and process your information when you use our website, customer portal, and desktop applications.

2. Local-First Architecture

Flowget is designed as a local-first application. Your download queues, download history, RSS feed setups, proxy configurations, and downloaded files remain stored entirely on your local device. We do not transmit or sync your download logs, target URLs, file paths, or private data to our servers.

3. Information We Collect

When you interact with our platform, we may collect the following categories of information:

• Account Information: Name, email address, and encrypted credentials when you register for an account.
• Billing Details: Order details, subscription status, invoice metadata, and billing info. Note that payment credentials (such as credit card details) are handled directly by secure payment processors and are never stored on our systems.
• Licensing Diagnostics: Cryptographic hardware identifiers (hardware fingerprints) generated by the client to lock and bind licenses to your active devices. These fingerprints do not contain identifiable personal device details.

4. How We Use Information

We use your information solely to:

• Provision and validate your software license keys.
• Process payments and deliver renewal notifications and invoices.
• Identify authorized hardware activations.
• Provide technical assistance and resolve checkout questions.

5. Data Security

We implement industry-standard administrative and technical security measures to safeguard account metadata and payment states. Communications between the Flowget client, customer portal, and licensing validation APIs are encrypted using HTTPS (TLS 1.3).

6. Cookies and Tracking

We use essential cookies strictly to maintain user sessions and authentication states in our portal. We do not use advertising, marketing, or behavioral tracking cookies on our site or within our products.

7. Contact Information

For questions or requests regarding this Privacy Policy, please contact our support team at support@flowget.xyz.